Privacy Policy

Last updated: Sep 21, 2026

This Privacy Policy explains how Arawy ("we", "us", "our") collects, uses, and protects your personal information when you visit our website, request a quote, book a service, or make a payment.

Information We Collect

We collect information you provide directly to us, including:

• Contact details — name, email address, phone number, and mailing address, when you fill out our contact form or booking form.
• Service request details — the service you are interested in, project details, preferred dates, and any photos or files you choose to upload.
• Billing information — your name, email, and address on an invoice. Payment card details are entered directly on Stripe's secure payment page and are never collected, transmitted, or stored by our website or servers.
• Communications — records of correspondence if you contact us by phone, email, or through the website.

How We Use Your Information

We use the information we collect to:

• Respond to quote requests and service bookings, and schedule and carry out the work you have requested;
• Send booking confirmations, invoices, and payment receipts;
• Communicate with you about your service, including follow-ups and, where applicable, requests for a review;
• Improve our website and services; and
• Comply with our legal, accounting, and tax obligations.

How We Share Your Information

We do not sell your personal information. We share information only with service providers who help us operate our business, including:

• Stripe, our payment processor, to process invoice payments securely;
• Our website hosting and database provider, to store and operate the site; and
• Where required, professional advisors (such as our accountant) or as required by law.

Cookies

Our website uses a small number of cookies described in our Cookie Policy, including a cookie to remember that you accepted or declined non-essential cookies, and a preference cookie for dark mode. We do not use third-party advertising or tracking cookies.

Data Retention

We retain booking, invoice, and contact information for as long as reasonably necessary to provide our services, maintain accounting and tax records as required by law, and resolve any disputes.

Your Rights

You may ask us to access, correct, or delete the personal information we hold about you, subject to our legal obligations (for example, we may need to retain invoice records for tax purposes). To make a request, contact us using the details below.

Security

We take reasonable technical and organizational measures to protect your personal information, including secure hosting and never storing payment card details on our own systems.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at hello@lumina-av.com or 1-800-555-0123.